Privacy Policy

At Chicken Run, we are committed to protecting your privacy and ensuring the security of your personal data when you use our website, chickenrun-game.co.uk. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and relevant United States privacy regulations. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

Introduction

Chicken Run operates chickenrun-game.co.uk as a premier online gambling and casino platform, dedicated to providing a safe, fair, and enjoyable gaming experience. We recognize that your privacy is paramount, especially in the gambling industry where sensitive personal and financial information is involved. We are committed to protecting your personal data and respecting your privacy rights. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to ensure your data is handled responsibly and securely. By using our services, you agree to the terms set forth in this policy.

Data Controller Information

Chicken Run is the data controller responsible for the processing of your personal data collected through chickenrun-game.co.uk. As the data controller, we determine the purposes and means of processing your information and ensure compliance with all applicable data protection laws. For any questions, concerns, or requests regarding your privacy or this Privacy Policy, you may contact our dedicated Data Protection Officer or privacy team through the contact details provided on our website. We are committed to responding promptly and transparently to all privacy-related inquiries.

Types of Data We Collect

We collect various types of data necessary to provide our gambling services effectively and securely:

Personal Data: This includes your full name, date of birth, email address, telephone number, postal address, and any other information you provide during registration or account verification. This data is essential for identity verification, age confirmation, and compliance with gambling regulations.
Technical Data: We collect information such as your IP address, device type and operating system, browser type and version, and other technical identifiers. This data helps us optimize our website performance, enhance security, and detect fraudulent activities.
Cookies and Tracking Data: We use cookies and similar tracking technologies to collect data about your browsing behavior, preferences, and interactions with our website. This enables us to personalize your experience and analyze site usage.
Gaming Data: We record details of your gameplay, including bets placed, game outcomes, transaction history, session duration, and any bonuses or promotions used. This information is critical for account management, responsible gambling monitoring, and regulatory reporting.
Financial Data: When you make deposits or withdrawals, we collect payment information such as bank account details, credit/debit card information, and transaction records. This data is processed securely in accordance with financial regulations.

How We Collect Data

We gather your data through multiple channels to provide a seamless and compliant gambling service:

Registration Forms: When you create an account, you provide personal and contact information directly through our secure registration process.
Cookies and Tracking Technologies: Our website uses cookies and similar tools to collect technical and behavioral data automatically as you navigate the site.
Gameplay Tracking: Our systems automatically record your interactions with games, including bets, wins, losses, and session times, to ensure fair play and responsible gambling.
Analytics Tools: We employ third-party analytics services to monitor website performance and user engagement, helping us improve our platform.
Third-Party Sources: We may receive information from external sources such as credit reference agencies, identity verification services, and fraud prevention databases to verify your identity and assess risk.

Purposes and Legal Basis for Processing

We process your personal data for the following purposes, relying on appropriate legal bases under GDPR and applicable laws:

Service Provision: To create and manage your account, provide gaming services, process transactions, and deliver customer support. The legal basis is the performance of a contract between you and Chicken Run.
Legal Compliance: To comply with gambling laws, anti-money laundering regulations, age verification requirements, and other statutory obligations. The legal basis is compliance with a legal obligation.
Security and Fraud Prevention: To detect and prevent fraud, unauthorized access, and other security threats. The legal basis is our legitimate interests in protecting our platform and users.
Marketing and Communications: To send you promotional offers, newsletters, and updates about our services, subject to your consent where required by law. The legal basis is your consent or our legitimate interests, depending on the communication type.
Responsible Gambling: To monitor your gaming behavior, provide self-exclusion options, and promote responsible gambling practices. The legal basis is our legitimate interests and compliance with regulatory requirements.

How We Use Your Data

Your personal data is used in the following ways to ensure a secure and enjoyable gambling experience:

Account Management: We use your data to verify your identity, manage your account settings, process deposits and withdrawals, and maintain accurate records.
Game Provision: Your gaming data enables us to deliver real-time gameplay, calculate winnings, and apply bonuses or promotions accurately.
Customer Support: We use your contact information and account details to respond to your inquiries, resolve issues, and provide assistance.
Marketing Communications: With your consent, we may send you tailored offers, promotions, and newsletters to enhance your engagement with our services.
Regulatory Compliance: We share necessary data with regulatory authorities and auditors to demonstrate compliance with gambling laws and financial regulations.
Security Measures: Your data helps us monitor for suspicious activity, enforce account security, and prevent fraud or money laundering.

Data Sharing and Third Parties

We may share your personal data with trusted third parties under strict confidentiality and data protection agreements, including:

Payment Processors: To facilitate secure financial transactions, we share necessary payment and identity data with banks, credit card companies, and payment gateways.
Regulatory Authorities: We disclose data to gambling regulators, tax authorities, and law enforcement agencies as required by law or to comply with investigations.
Marketing Partners: With your consent, we may share limited data with marketing service providers to deliver personalized promotions and communications.
Service Providers: We engage third-party vendors for website hosting, IT support, analytics, identity verification, and fraud prevention, who process data on our behalf under strict contractual terms.

We do not sell your personal data to any third parties.

International Data Transfers

Your personal data may be transferred and stored outside the United States or the European Economic Area (EEA) in countries that may not have the same data protection laws as your jurisdiction. When such transfers occur, Chicken Run ensures appropriate safeguards are in place to protect your data, including:

Use of standard contractual clauses approved by the European Commission.
Ensuring that third-party recipients implement adequate security measures.
Limiting transfers to jurisdictions with recognized adequate protection.

We remain committed to maintaining the confidentiality and security of your data regardless of where it is processed.

Data Retention Periods

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, regulatory, and operational requirements:

Account and Registration Data: Retained for the duration of your account activity and for a minimum period thereafter to comply with regulatory obligations, typically up to 7 years.
Transaction and Financial Data: Retained for at least 7 years to satisfy anti-money laundering and tax reporting requirements.
Marketing Data: Retained until you withdraw consent or opt out of communications.
Security and Fraud Data: Retained for a reasonable period to investigate and prevent fraudulent activities.

Once retention periods expire, we securely delete or anonymize your data.

Your Rights Under GDPR

If you are located in the European Union or European Economic Area, you have the following rights regarding your personal data:

Right of Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You may request correction of inaccurate or incomplete data.
Right to Erasure: You can request deletion of your data, subject to legal and contractual limitations.
Right to Data Portability: You have the right to receive your data in a structured, commonly used format.
Right to Restrict Processing: You may request that we limit the processing of your data under certain circumstances.
Right to Object: You can object to processing based on legitimate interests or direct marketing.
Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us using the details provided on our website. We will respond to your request within the statutory timeframes and may require verification of your identity to protect your data.

Cookies and Tracking

Chicken Run uses cookies and similar tracking technologies to enhance your experience on chickenrun-game.co.uk. Cookies are small text files stored on your device that help us recognize you and remember your preferences. – Essential Cookies: Necessary for the operation of our website, including login sessions and security features. – Performance Cookies: Collect anonymous data on website usage to help us improve functionality and user experience. – Functionality Cookies: Remember your preferences and settings to personalize your visit. – Advertising and Targeting Cookies: Used to deliver relevant marketing messages and measure campaign effectiveness.

You can manage or disable cookies through your browser settings; however, disabling certain cookies may affect the functionality of our site. We provide a cookie consent banner on your first visit to obtain your preferences and consent where required by law.

Data Security Measures

We implement robust technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction, including:

Encryption: Use of SSL/TLS encryption to secure data transmission.
Access Controls: Strict access policies limiting data access to authorized personnel only.
Regular Security Audits: Ongoing vulnerability assessments and penetration testing.
Data Minimization: Collecting only data necessary for specified purposes.
Employee Training: Regular training on data protection and security best practices.
Incident Response: Procedures to detect, report, and respond to data breaches promptly.

Our commitment to data security is continuous, ensuring your information remains protected at all times.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or technological advancements. When significant changes occur, we will notify you by posting a prominent notice on our website or sending you an email if you have an account with us. We encourage you to review this policy regularly to stay informed about how we protect your data.

Contact and Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data processing practices, please contact our Data Protection Officer or privacy team using the contact details provided on chickenrun-game.co.uk. We are committed to addressing your concerns promptly and transparently.

Should you remain unsatisfied after contacting us, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction. We will cooperate fully with any regulatory investigations to ensure your rights are upheld.

Contact Information

Company: Chicken Run
Website: chickenrun-game.co.uk